Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Kredo platform, operated by Ifeony Innovations (RC: 2984583), located at Victoria Island, Lagos, Nigeria. By registering for or using Kredo, you agree to these Terms in their entirety.

1. Acceptance of Terms

By creating an account, accessing, or using any part of the Kredo platform (the “Service”), you confirm that:

• You are at least 18 years old and legally capable of entering into binding agreements
• You have read, understood, and agree to be legally bound by these Terms
• If you are using Kredo on behalf of a business or organization, you confirm you have authority to bind that entity to these Terms

If you do not agree to all of these Terms, you must not access or use our Service.

2. Description of Services

Kredo provides an intelligent, all-in-one business management platform designed for Nigerian and African entrepreneurs and SMEs. Our services include, but are not limited to:

• Creation and management of electronic receipts, invoices, proforma estimates, credit notes, delivery notes, and purchase orders
• Customer Relationship Management (CRM) and customer portal with online payment links
• Inventory and product management with stock tracking, alerts, and blind-count reconciliation
• Point of Sale (POS / Quick Sales) mode
• Income and expense tracking, budget management, and financial reporting
• Automated recurring document scheduling
• Debt tracking and automated SMS/email/WhatsApp payment reminders
• Multi-staff account management, role-based permissions, and branch administration
• Human Resource Management (HRM), payroll, and leave tracking
• Fixed Asset Register and depreciation management
• Supply chain, procurement, and purchase order management
• Projects and job costing
• Manufacturing, Bill of Materials (BOM), and work order management
• Double-entry accounting suite with General Ledger and financial statements
• Developer REST API and Webhook integrations
• Public online storefront (Business plan)
• AI-powered intelligence, forecasting, and business insights

Kredo reserves the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to existing subscribers.

3. User Accounts & Responsibilities

To access most features of Kredo, you must create an account. You may register via email/password, Google OAuth, or LinkedIn OAuth. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your password secure and notify us immediately at hello@trykredo.com of any unauthorized use
• Accept full responsibility for all activity that occurs under your account and any sub-accounts (staff) you create
• Not share your login credentials with any unauthorized person
• Not create more than one owner account for the same business without written permission
• Ensure all staff members added to your account are aware of and comply with these Terms

Kredo is not liable for any loss or damage resulting from your failure to comply with these obligations.

4. Acceptable Use Policy

You agree to use Kredo only for lawful business purposes. You must not use the Service to:

• Conduct fraud, money laundering, or any illegal financial activity
• Generate false, forged, or fraudulent documents intended to deceive any person, institution, or authority
• Send unsolicited bulk messages (spam) via our email, SMS, or WhatsApp tools
• Attempt to gain unauthorized access to any part of our infrastructure, databases, or other users' accounts
• Upload malware, viruses, ransomware, or any malicious code
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive our source code
• Resell, sublicense, white-label, or repackage Kredo without express written authorization from Ifeony Innovations
• Use the Service in a manner that could damage, overload, or impair our servers or networks
• Violate any applicable Nigerian law, including the Cybercrimes (Prohibition, Prevention, etc.) Act 2015
• Infringe the intellectual property rights of any third party

5. Subscriptions, Billing & Payments

5.1 Available Plans

Kredo offers the following subscription tiers, each available on monthly or annual billing cycles:

• Starter — Free plan with limited monthly document capacity and product/customer caps
• Starter Monthly — ₦1,500/month
• Growth Monthly — ₦3,000/month
• Business Monthly — ₦4,500/month
• Starter Annual — ₦15,000/year (~17% savings)
• Growth Annual — ₦30,000/year (~17% savings)
• Business Annual — ₦45,000/year (~17% savings)

Current pricing, features, and limits for each plan are listed at trykredo.com/pages/pricing. We may revise pricing or plan features with 30 days' notice to active subscribers.

5.2 Payment Processing

Payments are processed via Paystack (card and bank transfer) or manual bank transfer with proof upload. All prices are in Nigerian Naira (₦). Where prices are displayed in other currencies (USD, GBP, GHS, etc.), these are reference conversions only — the final charge will always be in NGN. By submitting payment, you authorize us to charge your selected payment method for the applicable subscription amount.

5.3 Billing Cycles & Renewals

Kredo subscriptions are not automatically renewed. You must manually renew your subscription before expiry to continue premium access. You will receive renewal reminder notifications at:

• 7 days before expiry
• 3 days before expiry
• 1 day before expiry
• On expiry (account reverts to Starter/free limits)

Upon expiry without renewal, your account is downgraded to the free Starter tier. Your data is never deleted on expiry.

5.4 Plan Changes

You may upgrade or downgrade your subscription plan at any time from Settings → Billing. Upgrades take effect immediately upon payment. Downgrades and billing cycle changes take effect at the start of the next billing period.

5.5 Free Starter Plan

The free Starter plan is available to all registered users. Free plan limits (document count, customers, products) are subject to change with reasonable notice. We reserve the right to discontinue specific free plan features at any time.

6. Refund Policy

The following scenarios are not eligible for a refund:

• Refund requests made after the 7-day window from first payment
• Renewals of an existing plan (the guarantee applies to first-time purchases per plan tier only)
• Starter plan purchases
• Accounts suspended or terminated for violation of these Terms
• Partial refunds for unused days within a billing period

In cases of a verified billing error (e.g., double charge), please contact us within 7 days at hello@trykredo.com for investigation and resolution.

7. Intellectual Property

The Kredo name, logo, platform design, user interface, codebase, AI models, and all content (excluding user-generated business data) are the exclusive intellectual property of Ifeony Innovations and are protected under Nigerian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, non-sublicensable license to use the Kredo platform solely for your internal business operations during your active subscription period. This license terminates immediately upon account cancellation or termination.

Your data remains yours. Your business data — including receipts, invoices, customer records, staff information, and financial records — remains your property at all times. You grant Kredo a limited license to process, store, and transmit your data solely as necessary to deliver the Service.

8. Data & Privacy

Your use of Kredo is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We implement industry-standard security measures including encryption at rest, TLS/HTTPS in transit, daily backups, and role-based access controls.

You are responsible for ensuring that any personal data you store on Kredo — including your customers' names, phone numbers, and email addresses — has been collected lawfully and with appropriate consent in accordance with Nigeria's National Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act 2023.

By using Kredo's SMS, WhatsApp, or email communication tools to contact your customers, you warrant that you have obtained valid consent from those individuals to receive such communications.

9. API Access & Developer Integrations

API access and Webhook integrations are available on the Growth and Business plans. By using the Kredo Developer API, you agree to the following additional terms:

• You will not use the API to extract, scrape, or bulk-export data for purposes other than your own legitimate business integrations
• You are responsible for securing your API keys. Kredo is not liable for any unauthorized use resulting from exposed or compromised keys
• You will not use the API to build competing products or services without express written authorization
• Kredo may rate-limit or revoke API access at any time if it is determined to be causing platform instability or violating these Terms
• Webhook payloads contain sensitive business data; you are responsible for securing your webhook endpoints

10. WhatsApp Features

Kredo offers WhatsApp-based receipt and invoice sharing, and automated customer notifications (available on Growth and Business plans). By enabling and using WhatsApp features, you acknowledge and agree that:

• WhatsApp communications are subject to Meta’s (WhatsApp) own Terms of Service and Privacy Policy
• You must have legitimate, lawful authorization to send messages to any phone number you configure in the system
• Kredo is not responsible for message delivery failures, delays, or WhatsApp account restrictions that are outside of our control
• Misuse of WhatsApp features to send spam or unsolicited messages is a violation of these Terms and may result in immediate account suspension

11. Affiliate & Referral Program

Kredo operates a Partner/Affiliate Program through which participants can earn commissions by referring new subscribers. The following terms apply:

• Referral tracking is implemented via ?ref=CODE URL parameters and session/cookie storage. By visiting a Kredo URL containing a referral code, a cookie may be stored on your device for up to 30 days to attribute any subsequent registration to the referring partner
• Affiliate commission rates, payment thresholds, and program terms are defined in your separate Affiliate Agreement
• Fraudulent referrals (self-referrals, fake accounts) will result in immediate disqualification and forfeiture of any pending commissions
• Kredo reserves the right to modify or discontinue the affiliate program at any time with 30 days' notice
• Commission payouts are made via bank transfer to a verified Nigerian bank account

12. Limitation of Liability & Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. KREDO DOES NOT GUARANTEE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY NIGERIAN LAW, KREDO AND IFEONY INNOVATIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

In no event shall our total aggregate liability to you for all claims arising out of or related to these Terms or the Service exceed the total amount paid by you to Kredo in the 3 months immediately preceding the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

13. Account Termination

By You

You may close your account at any time by contacting us at hello@trykredo.com with the subject line “Account Deletion Request”. Account deletion is permanent and irreversible. All your data will be purged within 30 days of the confirmed deletion request, subject to any legal retention obligations.

By Kredo

We reserve the right to suspend or permanently terminate your account, with or without notice, for:

• Violation of these Terms or our Acceptable Use Policy
• Confirmed fraudulent activity, document forgery, or money laundering
• Non-payment of subscription fees beyond a 14-day grace period
• Any conduct determined to be harmful to other users, the platform, or Ifeony Innovations

Upon termination for cause, your right to use the Service ceases immediately and no refund will be issued. We are not liable for any termination-related losses.

14. Dispute Resolution & Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes shall first be attempted to be resolved through good-faith negotiation within 30 days of written notice of the dispute.

If the dispute cannot be resolved through negotiation, it shall be submitted to arbitration under the Arbitration and Mediation Act 2023 of Nigeria, with proceedings conducted in English in Lagos State, Nigeria.

You agree to resolve disputes individually and waive any right to class action or collective proceedings to the extent permitted by applicable law.

15. Changes to These Terms

We may revise these Terms at any time. For material changes, we will notify you via email to your registered address at least 14 days before the new Terms take effect. For minor changes, we will update the “Last Updated” date at the top of this page.

Your continued use of Kredo after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Service and may request account deletion.

16. Contact Us

For questions, concerns, or formal notices relating to these Terms, please contact us:

• Company: Ifeony Innovations — RC: 2984583
• Address: Victoria Island, Lagos, Nigeria
• Email: hello@trykredo.com
• WhatsApp Support: +234 703 055 5998
• Response Time: Within 2 business days for general queries; 5 business days for formal legal notices